I would like to be so bold as to suggests a tenet of nonprofit technology. An axiom maybe. A rule of thumb?
Invisibility.
I remember this Little House on the Prairie episode when Half Pint got her first slate and chalk. Laura Engals was as enamored with her new technology as I was with my first computer. Her slate is a technology that is directly analogous to the the word processor. The tools that I remember are the Tandy TRS 80, the Commodore, the Intel 8086, Apple IIe, Word Perfect, AbiWord, MacWrite, Word. And, now the term "word processor" feels sort of funny in my mouth. Maybe that is because Word IS the word processor and their is no longer a need for a generic term. And, yes there are competitors, I am writing this on the now open source AbiWord on a Mac. But this is exactly my point. Choosing tool more than defining a preference. The computer is not an invisible platform and the word processor is not the pen.
